ARMORACES / CUSTOMER CARE

Warranty Policy

Last updated: 14 October 2026

Armoraces provides the limited commercial warranty below for new products sold directly by Armoraces. It is separate from mandatory consumer guarantees and from any longer, expressly stated manufacturer warranty for a particular model.

Standard coverage: two years from delivery for defects in materials or workmanship under normal intended use and care.
Seller: Hat Trick Digital Marketing Limited, Hong Kong.
Protective performance: use the exact model’s documented rating, care instructions, and replacement guidance.

1. What the two-year warranty covers

This warranty covers a manufacturing or material defect that appears during the two-year period in a new product purchased directly from Armoraces. It applies to the original purchaser, with reasonable proof of the purchase and delivery date. A longer warranty expressly offered for the exact item at the time of purchase will be honoured on its stated terms.

2. What is outside the commercial warranty

Normal wear, gradual cosmetic changes, and damage caused by use beyond the product’s stated design or load.
Damage caused by incorrect fitment, misuse, unauthorised modification, improper storage or cleaning, or exposure contrary to the care instructions, where that caused the failure.
Damage from a ballistic strike, severe impact, deliberate testing, or another incident beyond the stated design conditions, unless an applicable defect or separately offered incident guarantee provides a remedy.
A problem caused by an incompatible third-party component.

An exclusion applies to the cause of the problem, not automatically to every part of the product. Nothing here excludes a claim or remedy that applicable consumer or product-safety law requires.

3. Protection ratings and service life

A warranty period is not a promise that protective equipment stops every threat or remains suitable indefinitely. Coverage, rating, test conditions, service life, inspection intervals, and replacement limits depend on the exact model and its documented configuration. A test report or certification for one model does not apply to a different model automatically.

Follow the manufacturer’s use and care instructions. Stop using protective equipment after a strike, suspected structural damage, or other event that may compromise it, and seek appropriate assessment. Do not conduct your own ballistic test to establish a warranty claim.

4. Making a claim

Use our Contact Us form with “Warranty claim” as the subject.
Provide the order number or other reasonable proof of purchase, product model, relevant serial or batch identifier, delivery date, and a description of the issue.
Provide photographs and care or use information reasonably needed for assessment. Do not upload sensitive identity or incident records unless requested through an appropriate channel.
Wait for inspection or return instructions before shipping equipment. We will identify the correct service location and shipping arrangement.

5. Assessment and remedies

We will assess the issue and explain the decision. For a covered defect, we provide an appropriate repair or replacement without charge, or a refund where repair or replacement is unavailable, unsuitable, or required by law. We arrange or reimburse reasonable necessary shipping costs for a covered claim using the agreed method.

If inspection shows the issue is outside this commercial warranty, we will explain any available paid service and costs before asking you to agree. Statutory remedies and their required order or time limits take priority.

6. Manufacturer and component warranties

Some products or components may carry a separate manufacturer warranty. Its duration and terms must be identified for the exact item; a general statement about an entire category is not a substitute. Contact Armoraces for assistance. Where the law makes the seller responsible, we will not require you to rely solely on the manufacturer.

7. Your legal rights

This additional commercial warranty does not replace, shorten, or restrict any statutory guarantee or remedy. Where EU consumer rules apply, new goods generally carry at least a two-year legal guarantee, and some national laws provide longer or additional rights. You may have separate rights relating to faulty, unsafe, or incorrectly described goods regardless of this warranty’s expiry.

See Your Europe’s guarantee information for an explanation where relevant. The seller and available legal remedies remain those applicable to your purchase.

8. Business orders and applicable version

Any separately negotiated wholesale warranty must be set out before the business order is accepted. Mandatory rights remain unaffected. The warranty offered at the time of purchase governs that product; later policy changes do not reduce it.

Contact Armoraces

Armoraces is operated by Hat Trick Digital Marketing Limited, Hong Kong. Send policy questions through our Contact Us form. Include your order number where relevant; please do not send full payment-card details or identity documents through the general form.