ARMORACES / CUSTOMER CARE

Shipping Policy

Last updated: 14 October 2026

This policy explains how Armoraces arranges dispatch and delivery. The shipping method, warehouse, costs, and estimates for your particular order are confirmed at checkout or in the written quotation before purchase.

Fulfilment options: Hong Kong, United States, or Poland, depending on stock and destination.
Shipping cost: shown at checkout or quoted before payment; free shipping applies only when expressly offered.
Custom or bulk orders: dispatch schedules are agreed individually.

1. Warehouse allocation

Products may be held at different warehouses. We select the appropriate fulfilment location based on the exact item, quantity, stock, destination, and lawful shipping route. Do not assume a product ships domestically because a warehouse is available in your region. Confirm the dispatch origin with us if it affects your decision.

2. Processing and delivery estimates

Processing starts after payment and any necessary order or eligibility checks are complete. Dispatch and transit estimates are provided for the selected route; they are estimates unless a guaranteed service is expressly sold. Made-to-order, personalised, or bulk goods follow their agreed production and dispatch schedule.

If no delivery estimate is available, contact us before paying. If an accepted order is materially delayed, we will communicate the revised estimate and the available options, including cancellation and refund for unshipped goods where required. We will obtain agreement to a delay when applicable law requires it.

3. Shipping charges and taxes

Shipping charges depend on the package, weight, destination, and service. Any free or discounted shipping offer is limited to its stated products, locations, and conditions.

The checkout or quotation should state which taxes, duties, and customs charges are included. Unless expressly included or the law provides otherwise, destination import taxes and clearance charges are payable by the recipient. Where these may arise, ask for the route and cost basis before ordering.

4. Address details and special destinations

Provide a complete, deliverable address and a working contact method. Tell us about an address error promptly. Changes after dispatch depend on the carrier and may involve a disclosed additional cost.

PO boxes, remote areas, military addresses, and restricted locations may need a different carrier or may be unavailable for a particular product. An option appearing on the site does not override an applicable legal restriction.

5. Tracking, split shipments, and delivery

When a tracked shipment is dispatched, we provide the tracking details through the order communication channel. Tracking can take time to update. Products from different warehouses may arrive separately; any change affecting the agreed cost or fulfilment plan will be communicated.

Check the package on arrival. Keep packaging and take photographs if there is visible damage, a shortage, or an incorrect item. Prompt reporting helps investigation and does not shorten any mandatory claim period.

6. Delayed, missing, or damaged parcels

Contact us with your order and tracking numbers. We will coordinate an investigation with the relevant fulfilment partner or carrier. A “delivered” scan is relevant evidence but does not, by itself, remove any consumer remedy that applies. Responsibility and available remedies follow the applicable law and agreed delivery arrangement.

7. Refused deliveries and returns

If a delivery is refused or returned because of an address issue or an undisclosed recipient requirement, contact us to review the circumstances and any actual, lawful charges. We do not apply an automatic forfeiture of the purchase price. Return requests follow the Returns & Refunds Policy, and the authorised return destination may differ from the dispatch warehouse.

Contact Armoraces

Armoraces is operated by Hat Trick Digital Marketing Limited, Hong Kong. Send policy questions through our Contact Us form. Include your order number where relevant; please do not send full payment-card details or identity documents through the general form.