ARMORACES / CUSTOMER CARE

Returns & Refunds

Last updated: 14 October 2026

If you need to return an item, request a size exchange, or report an order problem, contact Armoraces so we can identify the order and provide the correct instructions.

Standard voluntary return window: notify us within 30 calendar days after delivery of an eligible item.
Return address: obtain the correct warehouse address before sending goods.
Faulty or incorrect goods: separate remedies apply; the voluntary return window does not limit mandatory rights.

1. Standard 30-day returns

For standard, non-personalised products purchased directly from Armoraces, you may request a change-of-mind return within 30 calendar days of delivery. The item must be unused apart from careful indoor inspection or fitting, complete with supplied components, and free from damage or alteration. Retain original labels and packaging where reasonably possible.

Field use, ballistic testing, impact damage, modification, or missing components can make a change-of-mind return ineligible or justify a lawful deduction for lost value. These conditions do not remove rights concerning a defect, misdescription, or a statutory withdrawal.

2. Starting a return

Send your order number, item, delivery date, and reason through our Contact Us form. For a defect or damage, describe the issue and include photographs if available.
We will confirm the applicable process, return reference, address, and shipping arrangement. Do not send an item to a manufacturer or an address printed on a dispatch label without instructions.
For a voluntary return, send the goods within 14 days after we provide the instructions, unless we agree otherwise. A delay by us in providing instructions will not invalidate a request made within the 30-day window.
Pack the product securely and retain tracking and proof of dispatch. Remove personal information from any account-linked item before returning it.

Where you exercise a statutory right of withdrawal, a clear notice is effective when sent; an authorisation reference is for logistics and is not a condition for giving that notice.

3. Return costs

For a voluntary change-of-mind return, the customer normally pays the disclosed return shipping cost. Original outbound shipping is normally not refunded under this additional 30-day offer. There is no standard restocking fee for a complete eligible return.

For an incorrect, defective, or non-conforming item, we arrange or reimburse reasonable necessary return costs as required by the applicable remedy. Contact us before buying a shipping service. For bulky or cross-border goods, confirm the return destination and expected cost before purchase.

4. Personalised products and exclusions

Goods manufactured to your personal specifications or clearly personalised may be excluded from change-of-mind returns where law permits and the exclusion was disclosed before purchase. Simply being described as “special order” does not automatically remove a statutory return right. A promotion or discount does not remove rights concerning faults or mandatory withdrawal.

5. Damaged, incorrect, or faulty goods

Report the problem as soon as reasonably possible and stop using equipment if safety may be affected. Keep the product, labels, and packaging for assessment. We will review the circumstances and arrange an appropriate repair, replacement, price reduction, or refund in line with the agreed description and applicable law. A request is not automatically rejected because the original packaging is unavailable.

6. Exchanges

Size or configuration exchanges depend on availability and product condition. Tell us what you need before returning the original item. We will explain any price difference or shipping charge before you agree. If the required replacement is unavailable, the applicable refund options remain available.

7. Refunds

After the goods arrive, we inspect the return and explain the outcome. Approved voluntary-return refunds are initiated within 14 calendar days after receipt, or sooner where law requires. Refunds normally go to the original payment method unless you agree otherwise. Your bank or payment provider may take additional time to post the credit.

Any deduction must be explained and be permitted by the applicable law or disclosed return terms. Store credit will not be imposed in place of a refund you are entitled to receive.

8. EU/EEA consumers and other mandatory rights

Where EU/EEA consumer withdrawal rules apply, you generally have 14 days after delivery to notify us of withdrawal without giving a reason, subject to lawful exceptions. You then generally have 14 days to return the goods. You may use a clear written statement through our contact form stating your name, order number, goods, delivery date, and decision to withdraw.

For a valid statutory withdrawal, reimbursement, including the cost of standard outbound delivery, is due within 14 days after the withdrawal notice. We may withhold it until the goods or proof of return is received where law allows. Any extra cost of a delivery method chosen above standard delivery is not normally refundable. Return costs and deductions for handling beyond necessary inspection follow applicable law.

Our voluntary 30-day offer adds to statutory rights; it does not replace them. Longer or additional local protections remain available. See Your Europe’s consumer-rights information where relevant.

9. Cancelling before dispatch

Contact us promptly if you want to cancel. An unshipped standard order can normally be cancelled for a refund. Personalised production commitments follow the terms disclosed and agreed before purchase, subject to mandatory rights. Dispatched goods follow the return process above.

Contact Armoraces

Armoraces is operated by Hat Trick Digital Marketing Limited, Hong Kong. Send policy questions through our Contact Us form. Include your order number where relevant; please do not send full payment-card details or identity documents through the general form.