ARMORACES / CUSTOMER CARE

Privacy Policy

Last updated: 14 October 2026

This policy explains how Hat Trick Digital Marketing Limited, trading as Armoraces, handles personal information when you visit armoraces.com, request a quotation, contact us, or place an order.

Data user: Hat Trick Digital Marketing Limited, Hong Kong.
Purpose: enquiries, orders, fulfilment, customer support, and lawful business administration.
Privacy requests: use the Contact Us form and enter “Privacy request” as the subject.

1. Information we collect

Information you provide: your name, contact details, delivery and billing addresses, enquiry text, requested products, order details, and information needed to resolve a support request.
Account information, where an account is used, including your login identifier, saved addresses, and order history.
Transaction references and payment status supplied by the payment provider. Do not put full card numbers in an enquiry.
Technical and usage information, such as IP address, browser and device information, session identifiers, pages requested, and security logs. Cookies and similar tools are described below.

Provide information marked as required so we can respond or fulfil the requested service. Other details are voluntary. If essential contact, delivery, or verification information is missing, we may be unable to process the enquiry or order.

2. How we use information

Prepare quotations, confirm configurations and availability, process payments and orders, and communicate about delivery.
Arrange warehousing and delivery, including fulfilment from Hong Kong, the United States, or Poland where relevant to the order.
Handle returns, warranty requests, complaints, and product-safety communications.
Prevent fraud, protect the website, maintain business records, and meet applicable legal or customs requirements.
Send promotional messages only where you have agreed or another lawful basis permits them. You may opt out through an available unsubscribe link or by contacting us.

Where data-protection law requires a legal basis, processing may rely on steps requested before a contract, performance of a contract, legal duties, legitimate interests such as fraud prevention, or consent, as appropriate. We do not treat a general enquiry as permission for unrelated marketing.

3. When information is shared

We share information needed for the relevant service with website and communications providers, payment processors, warehouses, carriers, customs service providers, and suppliers assisting with an order or warranty claim. We may also disclose information when legally required or when reasonably needed to establish or defend legal rights. We do not sell customer information for money.

Service providers receive information relevant to their task. Payment providers offered at checkout, including WooPayments where available, apply their own privacy terms. Their handling of payment credentials is distinct from the order and transaction records kept by Armoraces.

4. Cookies and external services

Essential cookies support shopping-cart sessions, sign-in, security, and checkout. Functional tools may remember choices such as a wishlist. You can manage cookies in your browser; blocking essential cookies can affect these features.

The site may load fonts or embedded content from external providers. For example, externally loaded Google Fonts can send connection information such as your IP address and browser details to Google. Follow the relevant provider’s privacy notice when using its service. If optional analytics or advertising is introduced, the relevant notices and consent controls will apply where required.

5. Retention and security

We keep personal information for as long as it is needed for the purpose collected, including order administration, accounting, legal obligations, safety records, and resolving disputes. Retention depends on the type of record and applicable requirements; we delete or anonymise information when it is no longer needed.

We take practicable measures appropriate to the information to limit unauthorised access, loss, misuse, or disclosure. No website or transmission method can guarantee absolute security. Contact us if you believe an account or communication has been compromised.

6. International handling

Our business is based in Hong Kong. Information may be handled by service providers or fulfilment partners in Hong Kong, the United States, Poland, or other locations used to provide the relevant service. Data-protection rules can differ between locations. Where a transfer requires additional safeguards under applicable law, those requirements apply to the transfer.

7. Your choices and rights

You may request access to or correction of personal data held about you. Depending on the law that applies, you may also be entitled to request deletion, restriction, portability, an objection to certain processing, or withdrawal of consent. Some records must be retained for legal or other permitted reasons.

Use our Contact Us form with the subject “Privacy request”. We may ask for proportionate information to verify your identity and will explain any refusal or applicable charge as required by law. For concerns under Hong Kong’s Personal Data (Privacy) Ordinance, you may contact the Office of the Privacy Commissioner for Personal Data. Other applicable supervisory authorities may also be available.

8. Children and policy changes

The store is intended for people who can lawfully enter the relevant transaction. We do not knowingly seek personal information from children for marketing. A parent or guardian who believes a child supplied information may contact us.

We may update this policy to reflect changes in services or legal requirements. The date above identifies this version. Where required, material changes will be communicated separately.

Contact Armoraces

Armoraces is operated by Hat Trick Digital Marketing Limited, Hong Kong. Send policy questions through our Contact Us form. Include your order number where relevant; please do not send full payment-card details or identity documents through the general form.